Refund and Cancellation Policy - Bepaarapp by Ilmorix Technologies

1. Subscription Refund Policy

1.1 Trial Period

            ✅ 7-Day Money-Back Guarantee:
            Full refund if cancelled within 7 days of first payment
No questions asked
Refund processed within 5-7 business days

        

1.2 After Trial Period

⚠️ No Refunds After 7 Days:

Subscription fees are non-refundable after the 7-day trial period, except in cases of:

Service unavailability for more than 72 consecutive hours (pro-rated refund)
Billing errors (we'll refund the incorrect amount)
Duplicate charges (immediate refund)

1.3 Cancellation Process

Login to your account
Go to Account Settings → Subscription
Click "Cancel Subscription"
Confirm cancellation
Receive confirmation email

Important: Cancellation takes effect at the end of your current billing period. You'll retain access until then.

2. E-Commerce Store Refund Policy

2.1 For Store Owners (Your Store's Refund Policy)

As a store owner using our platform, you set your own refund policy for your customers. We recommend:

Clearly display your refund terms
Comply with local consumer protection laws
Process refunds promptly

2.2 Platform Transaction Fees

⚠️ Non-Refundable:

Payment gateway fees are non-refundable
Transaction processing fees are non-refundable
You are responsible for refunding customers from your account

3. Payment Disputes

3.1 Billing Disputes

If you believe you've been incorrectly charged:

Contact us within 30 days of the charge
Provide transaction details and explanation
We will investigate within 15 business days
Resolution will be communicated via email

3.2 Chargebacks

⚠️ Chargeback Policy:

Filing a chargeback without contacting us first may result in immediate account suspension
We reserve the right to dispute illegitimate chargebacks
Chargeback fees ($15-25) will be charged to your account
Your account may be terminated for fraudulent chargebacks

3.3 Failed Payments

If a payment fails:

We will attempt to reprocess within 3 days
You will be notified via email
Update payment information to avoid service interruption
After 7 days of non-payment, service may be suspended

4. Service Credits and Compensation

4.1 Service Downtime

In the event of extended service unavailability:

72+ hours downtime: 1 month service credit
7+ days downtime: Full refund for current billing period
Planned maintenance: No compensation (with advance notice)

💡 Service Level: While we strive for 99.9% uptime, we do not guarantee it. Compensation is at our discretion and represents your sole remedy for service interruptions.

4.2 Data Loss Compensation

⚠️ No Compensation for Data Loss:

We are not liable for financial compensation due to data loss. Our liability is limited to:

Attempting data recovery from backups (free)
Refund of subscription fees for affected period (if applicable)
No compensation for business losses, lost profits, or consequential damages

5. Refund Processing

5.1 Refund Timeline

Approval: Within 5 business days of request
Processing: 5-7 business days
Credit to Account: 5-10 business days (depends on your bank)

5.2 Refund Method

Refunds are issued to the original payment method used for purchase.

5.3 Partial Refunds

Partial refunds may be issued for:

Pro-rated service cancellations (at our discretion)
Service downtime compensation
Billing corrections

6. Non-Refundable Items

⚠️ The Following Are Non-Refundable:

Subscription fees after 7-day trial period
Setup fees or onboarding charges
Custom development work
Third-party service fees (payment gateway, SMS, etc.)
Data export or migration services
Training or consultation fees

7. Contact for Refunds

To request a refund or cancellation, please contact:

Company: Ilmorix Technologies Private Limited
Product: Bepaarapp ERP System
Billing & Refunds: billing@bepaarapp.com
General Support: support@bepaarapp.com
Subject Line: "Refund Request - [Your Account Email]"
Include: Account email, transaction ID, reason for refund
Response Time: Within 2 business days
Website: www.bepaarapp.com