Terms of Service

1. Acceptance of Terms

By accessing and using Bepaarapp ERP System ("the Service"), operated by Ilmorix Technologies Private Limited ("the Company", "we", "us", "our"), you accept and agree to be bound by the terms and provisions of this agreement. If you do not agree to these Terms of Service, please do not use the Service.

            ⚠️ Important: Your continued use of the Service constitutes acceptance of these terms, including any modifications we may make from time to time.
        

2. Description of Services

Bepaarapp ERP System, developed and operated by Ilmorix Technologies Private Limited, provides enterprise resource planning (ERP) software including but not limited to:

Inventory management
Sales and purchase tracking
Customer and supplier management
Financial accounting and reporting
Point of Sale (POS) system
E-commerce storefront
GST compliance and reporting

2.1 Service Availability

While we strive to provide continuous service availability, we do not guarantee uninterrupted access. The Service may be unavailable due to:

Scheduled maintenance
Emergency updates
Technical difficulties
Third-party service provider issues

💡 Note: We will make reasonable efforts to notify you of planned maintenance in advance.

3. User Accounts and Registration

3.1 Account Creation

To use the Service, you must:

Provide accurate and complete registration information
Maintain the security of your account credentials
Be at least 18 years of age or the age of majority in your jurisdiction
Accept full responsibility for all activities under your account

3.2 Account Security

🔒 Your Responsibility:

You are responsible for maintaining the confidentiality of your password
You must notify us immediately of any unauthorized access
We are not liable for losses arising from unauthorized use of your account

3.3 Multi-Company Access

You may create multiple companies under one account. Each company's data is isolated and protected. You are responsible for setting company-specific passwords where required.

4. Data Security and Privacy

4.1 Data Storage and Security

We implement industry-standard security measures to protect your data:

Encryption: Database backups are encrypted using AES-256 encryption
Access Control: Multi-layer authentication and authorization
Isolation: User data is stored in separate, isolated databases
Backups: Automated daily encrypted backups
File Permissions: Secure server-level file permissions (0700/0600)

4.2 Data Ownership

✅ You Own Your Data: All data you enter into the system remains your property. We claim no ownership rights to your business data, customer information, or financial records.

4.3 Data Backup and Recovery

We provide:

Automated daily encrypted backups (retained for 7 days)
Auto-backup before company deletion
Database restoration tools

⚠️ Your Responsibility: While we provide backup services, we strongly recommend you maintain your own offsite backups. We are not liable for data loss due to:

Server failures beyond our control
Hosting provider failures
Natural disasters or force majeure events
Your failure to maintain offsite backups

4.4 Data Privacy

Your privacy is important to us. Please review our Privacy Policy for details on how we collect, use, and protect your personal information.

5. Payments and Billing

5.1 Subscription Fees

If applicable, subscription fees are charged based on your selected plan. By subscribing, you agree to:

Pay all fees associated with your account
Provide accurate billing information
Update payment information as needed

5.2 Payment Processing

Payments are processed through secure third-party payment gateways. We do not store your complete credit card information on our servers.

🔒 Secure Payments: All payment transactions use industry-standard SSL/TLS encryption and comply with PCI-DSS standards.

5.3 Refund Policy

Please refer to our Refund Policy for information about refunds and cancellations.

5.4 Payment Disputes

⚠️ Dispute Resolution:

Contact us within 30 days of any billing dispute
We will investigate and respond within 15 business days
Chargebacks may result in immediate account suspension
You remain liable for all valid charges

6. Limitation of Liability

⚠️ IMPORTANT - PLEASE READ CAREFULLY:

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

6.1 Indirect Damages: We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

Loss of profits or revenue
Loss of business opportunities
Loss of data or information
Business interruption
Loss of anticipated savings

6.2 Direct Damages Cap: Our total liability for any claims arising from your use of the Service shall not exceed the total amount you paid us in the 12 months preceding the claim. For free users or users who have not made any payments, our maximum liability shall be zero (₹0).

6.3 Data Loss: While we implement robust backup systems (daily encrypted backups, auto-backup before deletion), we are not liable for:

Data loss due to user error or intentional deletion
Data corruption from third-party integrations
Loss resulting from failure to maintain offsite backups
Server failures, hosting provider issues, or force majeure events

6.4 Third-Party Services

We are not responsible for failures, interruptions, or data loss caused by:

Hosting providers (Hostinger, AWS, etc.)
Payment gateways (Razorpay, Stripe, etc.)
CDN providers (Cloudflare, etc.)
Internet service providers

7. Warranty Disclaimer

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

We specifically disclaim all warranties including but not limited to:

Merchantability: No guarantee the software is suitable for your specific business needs
Fitness for Purpose: No guarantee it will meet your requirements
Non-Infringement: No guarantee regarding third-party rights
Accuracy: No guarantee calculations, reports, or GST filings are error-free
Data Security: While we use best practices, no system is 100% secure

You Use the Service at Your Own Risk. You are responsible for:

Verifying all calculations and reports
Ensuring GST compliance with professional advice
Maintaining adequate backups of your data
Implementing your own security measures

8. Intellectual Property

8.1 Our Rights

The Service, including all content, features, and functionality, is owned by us and is protected by international copyright, trademark, and other intellectual property laws.

8.2 Your Rights

You retain all rights to your business data entered into the system. We grant you a limited, non-exclusive, non-transferable license to use the Service for your business purposes.

8.3 Restrictions

You agree NOT to:

Copy, modify, or distribute the software code
Reverse engineer or decompile the software
Remove copyright or proprietary notices
Use the Service to create competing products
Sublicense, rent, or lease the Service to third parties

9. Termination

9.1 By You

You may terminate your account at any time by:

Contacting our support team
Using the account deletion feature (if available)

9.2 By Us

We may suspend or terminate your account immediately, without prior notice, if:

You breach these Terms of Service
You engage in fraudulent activity
Your account is used for illegal purposes
Payment disputes or chargebacks occur
We discontinue the Service

9.3 Effect of Termination

            Data Retention Upon Termination:
            We will retain your data for 30 days after termination
You may request data export during this period
After 30 days, your data may be permanently deleted
Encrypted backups may be retained for our records

        

10. Governing Law and Disputes

10.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions.

10.2 Dispute Resolution

In the event of any dispute:

Informal Resolution: Contact us first to resolve informally
Mediation: If informal resolution fails, agree to mediation
Arbitration: Disputes shall be resolved through binding arbitration in accordance with Indian Arbitration and Conciliation Act, 1996
Jurisdiction: Courts located within the jurisdiction where Ilmorix Technologies Private Limited is registered shall have exclusive jurisdiction

10.3 Class Action Waiver

You agree to bring claims only in your individual capacity and not as part of any class or representative action.

11. Additional Terms

11.1 Modifications to Terms

We reserve the right to modify these terms at any time. We will notify you of significant changes via email or in-app notification. Your continued use after changes constitutes acceptance.

11.2 No Professional Advice

⚠️ Disclaimer: This software is a tool, not professional advice. For tax, legal, or accounting matters, consult qualified professionals. We are not responsible for compliance with GST laws, tax regulations, or accounting standards.

11.3 Export Restrictions

You agree to comply with all applicable export laws and restrictions.

11.4 Entire Agreement

These Terms constitute the entire agreement between you and us regarding the Service.

11.5 Severability

If any provision is found to be unenforceable, the remaining provisions will remain in full effect.

11.6 Force Majeure

We shall not be liable for any failure to perform due to circumstances beyond our reasonable control, including but not limited to acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemics, network infrastructure failures, strikes, or shortages of transportation facilities, fuel, energy, labor or materials.

12. Contact Information

For questions about these Terms of Service, please contact us at:

Company: Ilmorix Technologies Private Limited
Product: Bepaarapp ERP System
Email: support@bepaarapp.com
Legal Inquiries: legal@bepaarapp.com
Website: www.bepaarapp.com

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